Deposit, Timing & Refund Policy (OneMatch)
To begin working on your request, you need to complete the application form and pay the deposit.
1. Application
– You fill out the Google Form and make the deposit payment.
– Together, this counts as your official application.
2. Confirmation
– Within 24 hours after receiving your application, we review it and confirm (we check whether we can realistically find candidates in our database).
– The search officially starts once we have officially confirmed your application (payment + form).
3. Search & Timing
– Our goal is to confirm a suitable OneMatch candidate for you within 2 weeks of confirming your application.
– The date itself is usually arranged within the following 1 month after confirming the match.
– In total, the process from application to the organized date typically takes up to 6 weeks.
4. Refunds & Transfers
– If we cannot find a suitable match within 2 weeks, your deposit will be fully refunded.
– If you need to reschedule (e.g., due to travel), your deposit will be transferred to the next available introduction.
– If you cancel before we start the search, your deposit will be refunded (before official confirmation)
– If you cancel after we have already found and confirmed a candidate, your deposit becomes non-refundable, as the matchmaking work has already been completed.